DRAFT — under legal review. This text is not yet final and may change.
Terms of use
Draft version: 7 November 2026
1. The service and the parties
Thea Dental is a software platform for dental clinics and call centers. The “Bridge”, which connects patients with clinics and measures completed appointments, is operated by [Operatori i Urës — për t'u plotësuar] (the “Bridge Operator”). Commercial contracts (clinics, call centers) are signed with the Bridge Operator. Software, hosting and support are provided by iVoip solely as technical provider, under a technical agreement and a data processing agreement with each party.
2. Who can sign up
Only legally registered entities: dental clinics with a valid licence and call centers with an active tax ID. Every sign-up is verified before an account is opened and may be refused without explanation.
3. Prices
Published prices are indicative; final terms are set in the contract. For Bridge patients the clinic pays a “Marketing and administration service per appointment”: a fixed amount per appointment type, only after check-in, never a percentage of the treatment value. It is not passed on to the patient as a separate item.
4. Partner obligations
- Comply with data protection law and professional rules; no advertising with prices of a named clinic.
- Call only as allowed by the Bridge: the requested call-back once; other calls to Italy only after checking the Italian opt-out register (RPO); the voicebot only with consent to automated calls.
- Call centers outside the EU must state in the opening which country they call from and offer a call-back from an EU operator; the voicebot states that it is an AI-based assistant.
- Honour every “do not call” or “STOP” immediately; keep credentials confidential.
- Record check-ins honestly: Bridge amounts are based on them.
5. Data
The roles (controller/processor) are those described in the privacy policy. Partners remain owners of their own data and can request an export when closing the account.
6. Liability
The platform is provided “as is” during the pilot phase. Every reasonable effort is made for continuity and security, without guaranteeing a minimum number of patients except as written in the pilot contract.
7. Changes
These terms may change. Partners are notified in advance of any significant change.